Kuecker Equipment is a turnkey systems integrator. Many companies in this industry portray themselves as such, but KEC delivers. We can help you from the planning stage through test and debug and also provide after sale service and support.
Planning & Purchasing
KEC's sales representatives bring an average of 18 years industry experience to our clients. Our objective has never been to just knock on the door and hope to sell equipment and services. We pride ourselves on being able to offer valuable guidance toward finding the best solutions for our customers. We know every company we work with has plenty of choices when deciding who they want to do business with. We provide innovative ideas and a good working knowledge of industry products and practices in order to facilitate productive meetings with solid analysis. We feel this sets us apart from other companies in our industry.
Design
KEC has been on the cutting edge of designing material handling systems for many years. Our design department is always working with the latest version of AutoCad which ensures the ability to utilize existing layouts as well as develop detailed three dimensional views of complicated system. We have also created an extensive library of three dimensional material handling products which assist in system layout and development. Each project no matter how large or small, is created in 3D and produced in color for ease of understanding.
Project Management
Our project management department takes a team approach for all system projects. A lead manager is assigned to all projects giving the customer a primary point of contact. The head of the project management department and the sales contact are also involved from the beginning to the end of the project. We feel with this approach, all details are covered and each customer has multiple resources to communicate with as the project proceeds.
Detailed schedules are produced using Microsoft Project to ensure everyone understands the timeline for each step in the process. Continuous assessments of those timelines as well as the actual installation details are made throughout the project. The lines of communication are always kept up between all parties to make sure each project runs smoothly.
Mechanical Installation
KEC has a staff of trained personnel who work on the installation of systems as well as custom fabrication of specialty items and service oriented contract work. In addition and support of our own personnel we have excellent working relationships with some of the best mechanical and electrical installation companies in this industry. The lowest bid is not always the best solution and we are well aware of this philosophy. Our number one priority is to always produce a high quality installation which creates a satisfied customer and we know this will not happen without the right people on the job. Although portions of the installation process may be subcontracted out, the project management and design of a system is always done internally. KEC manages and assumes responsibility for all projects from start to finish.
Maintenance/ Service/ Spare Parts
KEC has a department devoted to service after the sale. Our Field Support Service Team is a group of uniquely experienced and talented individuals whom provide a full spectrum of support services. They ensure the system provided by KEC will operate smoothly and consistently, providing maximum production through the years.
The Field Support and Service Team's commitment is to provide a proactive, customer oriented resource which is always available to respond immediately to your needs. Our services are designed to maximize the productivity and utilization of your system through it's entire life. We are constantly striving to better understand and fulfill your needs by keeping you current on the latest service capability for your system.
